Items purchased may be returned for a full refund to the original form of payment if returned within 14 days of receipt. After the 14th day, a store credit would be applied when returned within 30 days. Any returns after this period will not be accepted.
- You have 14 days upon receipt of your items, to start your return online and have it shipped back to us via UPS (domestic) or DHL (international).
- Original shipping costs, international taxes, and duties, if applicable, are non-refundable.
- Final Sale items are non-refundable.
Items must be returned unused and unworn with all SESS RAY tags, labels, and packing materials still attached and in original packaging. SESS RAY will not accept a return on merchandise that has been washed, worn, damaged, or altered in any way including smells, fragrances, and smoke. Returns that do not meet our policy will be sent back to you.
Return approval is at the discretion of our Quality Assurance Team and SESS RAY reserves the right to deny any return that does not comply with our policy. SESS RAY cannot be responsible for regular wear and tear and any changes that occur to an item, due to the nature of the garment materials. To ensure a positive experience for all of our clients, we may restrict or refuse future return transactions from such clients at sessray.com who have an unreasonable return pattern.
**If the 14-day return window passes while your return is in-transit, your refund will still be issued upon proper inspection from our warehouse.
All returned items must be in their original unwashed and unworn condition and must include any and all original packaging, including all tags, labels, packing materials, etc. Refunds will be issued to the original form of payment. You will receive confirmation of store credit via email. Orders placed with store credit can only be refunded in store credit.
Due to the complexity of our returns process, we ask that you refrain from combining returns from multiple orders into a single package. Multiple items in the same order, however, are permissible to be returned in a single package. We use the information printed on your shipping label to process your returns, so consolidating items from different orders will slow down the processing time for your refund. Additionally, the return shipping label(s) provided have been formulated based on the weight of the items you’re returning. Using one label for items from multiple orders will likely cause the package to be returned to you due to differences in the calculated weight.
Items purchased may be returned for a full refund to the original form of payment if returned within 14 days of receipt. After the 14th day, a store credit would be applied when returned within 30 days. Any returns after this period will not be accepted.
- You have 14 days upon receipt of your items, to start your return online and have it shipped back to us via UPS (domestic) or DHL (international).
- Original shipping costs, international taxes, and duties, if applicable, are non-refundable.
- Final Sale items are non-refundable.
Items must be returned unused and unworn with all SESS RAY tags, labels, and packing materials still attached and in original packaging. SESS RAY will not accept a return on merchandise that has been washed, worn, damaged, or altered in any way including smells, fragrances, and smoke. Returns that do not meet our policy will be sent back to you.
Return approval is at the discretion of our Quality Assurance Team and SESS RAY reserves the right to deny any return that does not comply with our policy. SESS RAY cannot be responsible for regular wear and tear and any changes that occur to an item, due to the nature of the garment materials. To ensure a positive experience for all of our clients, we may restrict or refuse future return transactions from such clients at sessray.com who have an unreasonable return pattern.
**If the 14-day return window passes while your return is in-transit, your refund will still be issued upon proper inspection from our warehouse.
All returned items must be in their original unwashed and unworn condition and must include any and all original packaging, including all tags, labels, packing materials, etc. Refunds will be issued to the original form of payment. You will receive confirmation of store credit via email. Orders placed with store credit can only be refunded in store credit.
Due to the complexity of our returns process, we ask that you refrain from combining returns from multiple orders into a single package. Multiple items in the same order, however, are permissible to be returned in a single package. We use the information printed on your shipping label to process your returns, so consolidating items from different orders will slow down the processing time for your refund. Additionally, the return shipping label(s) provided have been formulated based on the weight of the items you’re returning. Using one label for items from multiple orders will likely cause the package to be returned to you due to differences in the calculated weight.
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